This report addresses the implementation and benefits of Key Performance Indicators (KPIs) in improving the performance of power utilities in Central Asia. It responds to the requests and inquiries from regulators and utilities in the region over the past two years, providing valuable insights into leveraging KPIs effectively.

KPIs serve as performance metrics used by regulators to measure and monitor utility performance. They align the interests of utility owners and management with customer expectations, focusing on goals related to customer service, reliability, efficiency, and combating climate change. KPIs also help utilities proactively plan for operational changes, monitor external factors, and improve system reliability and customer service.

By utilizing KPIs, regulators can improve utility performance, benefiting customers through lower prices and enhanced service. KPIs and performance mechanisms provide incentives for utilities to become more efficient and productive, while penalties discourage poor performance. The report emphasizes the importance of selecting meaningful KPIs, designing regulatory mechanisms effectively, and considering regional perspectives and objectives to promote regional cooperation in the power sector.

Download Key Performance Indicators for Regulators report ENG